Software Engineer

What We Do: 

iQmetrix is the only provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is a complete set of software and technologies that are modular, flexible, and have telecom-specific capabilities, enabling telecom retailers to provide an uplifting experience for their customers. We empower telecom brands to transact, activate, and fulfill products, as well as operate their business, and unify the online and in-store experiences. We interconnect the entire industry, bridging carriers, retailers, manufacturers, and a huge ecosystem of vendors and external system integrations.

For 25 years, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions powered $17BN in sales last year, handling nearly 60 million invoices and more than 28 million activations, and are used by more than 370,000 professionals across almost 1,000 clients. iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.S., India, and Europe. For more information, please visit www.iqmetrix.com.

How We Do It: 

We are on a self-management journey. As we work to move away from the restrictions of hierarchy, teams are building collaborative peer-based networks where there are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels. We are purpose-driven, helping individuals connect to the meaning in their day-to-day work. Additionally, we are currently on the road to building a diverse and inclusive environment. Working at iQmetrix means always looking at ways to be better.

Reports To: Senior Technical Manager 

About the Team:

The Web Platform Engineering team has two key responsibilities: 

Web Platform Management: Our web platform facilitates the management of core business functions and provides essential support for the entire suite of iQmetrix products. The engineering team is responsible for developing new features, enhancing existing functionalities, and providing production support to ensure seamless business operations. 

New Product Web Application Development and Maintenance: This involves the development and sustained maintenance of high-quality web applications specifically designed for new product offerings. 

About This Role:

As a Software Engineer, you will be a vital member of our technology team, responsible for the full lifecycle of software development, from conceptualization and design to implementation, testing, deployment, and maintenance. You will contribute to building robust, scalable, and high-performing applications and systems that meet our business needs and provide value to our users. You will collaborate closely with cross-functional teams in an Agile environment to deliver innovative solutions and continuously improve our development processes. 

What You’ll Be Doing:

Software Development & Feature Implementation: 

• Design, develop, and implement new software features based on product requirements and technical specifications.
• Enhance and optimize existing features to improve performance and user experience.
• Ensure high-quality, maintainable, and scalable code following best engineering practices. 

System Maintenance & Production Support: 

• Troubleshoot and resolve production issues and incidents, including those related to performance and security.
• Contribute to root cause analysis of production issues and implement preventative measures.
• Monitor application performance and identify areas for optimization and improvement.
• Perform security analysis of applications and systems, identify and address security weaknesses and vulnerabilities. 

Collaboration & Teamwork: 

• Work effectively within an Agile/Scrum team, participating in sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Collaborate closely with product owners, business analysts, designers, and other engineers to understand requirements and deliver high-quality software.
• Provide insights and recommendations to improve overall system architecture and performance. 

Continuous Improvement: 

• Stay current with the latest technologies, tools, and industry trends in software development.
• Identify opportunities for process improvement and contribute to the evolution of our development practices.
• Participate in learning and development activities to enhance technical skills. 

What We’re Looking For:

• 1-4 years of web application development experience with a strong focus and hands-on experience on React/JavaScript technologies.
• In-depth understanding and experience in React and JavaScript ecosystem (React, JavaScript/Typescript, JSX, HTML/CSS, Node)
• Eagerness to expand skills into full-stack development alongside React/JavaScript expertise.
• Strong problem-solving and analytical skills for effective troubleshooting and resolution of complex technical problems. 
• Excellent communication skills, with the ability to work collaboratively in a global environment.
• Ability to work in an Agile/SCRUM development environment.
• Bachelor’s degree in engineering or MCA (Master of Computer Applications). 

If you are a passionate engineer looking to work on innovative telecom solutions and contribute to a high-impact engineering team, we’d love to hear from you! 

What We Offer:

• Begin your journey with a competitive starting salary! 
• Enjoy peace of mind with a comprehensive benefits package for you and your entire family. 
• Embrace work-life harmony with a flexible hybrid working environment, generous vacation and trusted sick leave program. 
• Invest in your future with our RRSP/401K/PF and Share Ownership plans. What's even better? We offer a match program!
• We care about your family, offering maternity, adoption, and paternity leave salary top ups as well as ten “New Baby Days” for all parents welcoming a new child into their life.  
• Enjoy a “Cultural Day” off annually to celebrate a day of religious or cultural significance. 
• Give back with up to 6 days of paid time off annually for volunteering or personal learning. 
• We believe in the value of taking time to refresh, re-energize, and reflect on your career journey. Employees are granted a seven-week sabbatical after every seven years of employment! 

What is an iQer?

An iQer is a term, used daily across all iQmetrix locations, is someone who works for iQmetrix. Sounds simple, but there’s more to being an iQer than meets the eye!

If you’re an iQer, you approach problems with humility and an open mind. You’re a go-getter who doesn’t wait around to be told what do to. Whether it’s on your own or with a team, you aren’t afraid to try new things, fail, succeed, and improve along the way. Your team, the company, and the well-being of others come before your personal agenda—you’re an ally to your colleagues and the community.

The world changes fast and, as an iQer, you’re ready to adapt. You recognize diversity in the world, listen to others, and consider all perspectives.

Want to Join the Team? 

If you’re interested in a career with iQmetrix, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted. 

We are a hybrid work environment, remote and in-office for all employees in an office city.

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