People & Culture Coordinator
iQmetrix is the only provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is a complete set of software and technologies that are modular, flexible, and have telecom-specific capabilities, enabling telecom retailers to provide an uplifting experience for their customers. We empower telecom brands to transact, activate, and fulfill products, as well as operate their business, and unify the online and in-store experiences. We interconnect the entire industry, bridging carriers, retailers, manufacturers, and a huge ecosystem of vendors and external system integrations.
For 25 years, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions powered $17BN in sales last year, handling nearly 60 million invoices and more than 28 million activations, and are used by more than 370,000 professionals across almost 1,000 clients. iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.S., India, and Europe. For more information, please visit www.iqmetrix.com.
How We Do it:
We are on a self-management journey. As we work to move away from the restrictions of hierarchy, teams are building collaborative peer-based networks where there are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels. We are purpose-driven, helping individuals connect to the meaning in their day-to-day work. Additionally, we are currently on the road to building a diverse and inclusive environment. Working at iQmetrix means always looking at ways to be better.
Reports to: Lead, People & Culture
About the Team:
The People & Culture (P&C) Team at iQmetrix plays a vital role in nurturing our Chrysalis ecosystem. We are committed to establishing a positive and inclusive work environment that attracts and retains exceptional individuals who contribute to Chrysalis' success. Through our focus on equality, fairness, and respect, we design policies and initiatives that promote engagement and work-life balance. Embodying our culture and values, we empower all employees within the Chrysalis ecosystem to reach their full potential, while ensuring the functional scalability required for its continued growth.
About the Role:
As People & Culture Coordinator, you play a critical role in supporting the end-to-end employee lifecycle, from recruitment to offboarding. You will support hiring processes, update our HRIS system, coordinate onboarding and benefits administration as well as supporting employees with other documentation such as employment letters. By fostering positive relationships with employees, you will help maintain an efficient and supportive workplace, ensuring smooth transitions, and effective benefits administration, all while aligning with organizational policies.
This position is a full-time, 14-month term role covering a maternity leave, with the possibility of transitioning into a permanent position.
What you’ll be doing:
Building and maintaining positive relationships across all levels of the organization, representing the P&C team professionally.
Supporting hiring leads by overseeing recruitment activities, including updating the applicant tracking system (JazzHR), organizing candidate profiles, tracking application statuses, conducting resume and phone screenings, coordinating and scheduling interviews, and ensuring a seamless experience for candidates.
Overseeing the day-to-day administration of U.S. and Canadian benefit programs, responding to employee inquiries regarding coverage.
Processing employee information such as new hires, leaves, terminations, redeployments, and salary changes by entering data into HRIS (UKG) and other related databases, ensuring compliance with company policies and payroll deadlines.
Coordinate the employee onboarding process, including conducting criminal checks, reference checks, and coordinating with IT and payroll for setup. Facilitate a smooth transition into the organization by advising new hires on policies and P&C programs and conducting check-ins.
Coordinate employee offboarding, including scheduling exit interviews, updating systems, coordinating hardware return, and providing general support to managers.
Respond to general employee inquiries and draft employment-related letters, ensuring confidentiality and compliance with company policies.
Ensure work permits and documentation are valid, and support employees through the immigration process.
What We’re Looking For:
1-2 years of experience in HR administration, with a focus on recruitment and benefits administration.
Experience with Applicant Tracking Systems (ATS), preferably JazzHR, and Human Resources Information Systems (HRIS), ideally UKG. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Maintains confidentiality, handles sensitive information discreetly, and demonstrates strong attention to detail.
Exhibits strong analytical, problem-solving, critical thinking, interpersonal, communication, and organizational skills.
Results-oriented with a sense of urgency and a positive, collaborative team spirit.
Delivers high accuracy in data and reporting while working independently and managing multiple tasks.
What We Offer:
- Begin your journey with a competitive starting salary!
- Enjoy peace of mind with a comprehensive benefits package for you and your entire family.
- Embrace work-life harmony with a flexible hybrid working environment, generous vacation and trusted sick leave program.
- Invest in your future with our RRSP/401K/PF and Share Ownership plans. What's even better? We offer a match program!
- We care about your family, offering maternity, adoption, and paternity leave salary top ups as well as ten “New Baby Days” for all parents welcoming a new child into their life.
- Enjoy a “Cultural Day” off annually to celebrate a day of religious or cultural significance.
- Give back with up to 6 days of paid time off annually for volunteering or personal learning.
- We believe in the value of taking time to refresh, re-energize, and reflect on your career journey. Employees are granted a seven-week sabbatical after every seven years of employment!
What is an iQer?
An iQer is a term, used daily across all iQmetrix locations, is someone who works for iQmetrix. Sounds simple, but there’s more to being an iQer than meets the eye!
If you’re an iQer, you approach problems with humility and an open mind. You’re a go-getter who doesn’t wait around to be told what do to. Whether it’s on your own or with a team, you aren’t afraid to try new things, fail, succeed, and improve along the way. Your team, the company, and the well-being of others come before your personal agenda—you’re an ally to your colleagues and the community.
The world changes fast and, as an iQer, you’re ready to adapt. You recognize diversity in the world, listen to others, and consider all perspectives.
Want to Join the Team?
If you’re interested in a career with iQmetrix, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
We are a hybrid work environment, remote and in-office for all employees in an office city.
You can view our job applicant privacy policy here.