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Software Developer

About iQmetrix:

With our POS and retail management solutions found in over 19,000 stores, iQmetrix is the largest retail software provider for the North American wireless industry. Beyond our POS, we offer powerful business intelligence, endless aisle, drop ship, e-commerce, and payment solutions, as well as an integrated network of over 35 partners – enabling us to be the single solution to multiple retail challenges. For nearly 20 years, we’ve proven our ability to be the #1 company for supporting wireless retail growth; helping carriers, dealers, and repair providers invest in software that reduces costly inefficiencies, increases profitability, and speeds up transaction times to create great customer experiences. Learn more at

iQmetrix has rated among the Top 50 Best Small & Medium Employers in Canada for five years in a row. We have free fitness classes, hobby groups for everything from a board game club to numerous sports teams, beer taps and a Retirement Planning Program consisting of a matching RRSP and/or Employee Share Ownership component. We balance hard work with a commitment to lifestyle, competitive benefits and exciting perks, but what really make iQmetrix a great place to work are our fun and smart employees!

Take a look at the links below to get a feeling for what it’s like working at iQmetrix:

Purpose of the Roles and About Our Team:

Our Dropship program expands a retailer's in-store inventory, offering thousands of products without any risk. By providing access to our suppliers' inventory through the Dropship virtual catalog, retailers never have to miss a sale and customers get exactly what they want shipped directly to their home.

On the Dropship Development team, your primary role as Developer exists to ensure that with each software release, we reduce production issues and deliver revenue-generating features that connect retailers with Dropship suppliers. As part a team with software in production, your secondary role as Support Rotation exists to ensure that we are known for our responsiveness and support.

The suite of software we are responsible for includes external and internal APIs, web jobs, integration adapters, and web applications.

Developer Accountabilities:

  • Developing and evolving our code to meet business and technical requirements
  • Requesting clarity from the Business Analyst on business requirements
  • Providing feedback on other Developer pull requests
  • Identifying and reducing technical debt
  • Documenting services, apps, processes, and guides
  • Requesting clarity from the Technical Lead on technical requirements
  • Adhering to and maintaining the Definition of Done when building software
  • Incorporating feedback from pull requests and the Technical Lead and adjusting coding practices
  • Estimating development effort for stories and projects
  • Following the development and release workflow
  • Writing unit tests to cover new functionality and previously untested functionality
  • Analyzing stories for clear acceptance criteria that can be developed against
  • Preparing, scheduling, and performing releases as directed by the Release Manager and the release workflow
  • Investigating and resolving issues with our applications and services
  • Identifying for stories what has changed and how the changes can be tested

Support Rotation Accountabilities:

  • Responding rapidly to requests from various communication channels
  • Redirecting requests to other teams that best serve those teams' purposes
  • Requesting support and taking direction from Support Lead
  • Updating Development Support knowledge base
  • Creating tickets for requests that require an action from our team
  • Triaging requests and requesting input on priority from Lead Link if unclear
  • Increasing clarity by asking questions that reveal the purpose and impact of requests
  • Responding directly to urgent production issues and/or requesting assistance from Developer for immediate investigation and resolution
  • Following the production support guidelines
  • Communicating with Supplier technical contacts to resolve production issues


  • 3+ years software development practice
  • Experience working in an Agile software development environment
  • C#, .NET or any high-level language and a willingness to learn
  • An understanding of unit testing and design patterns

Assets and Technical Skills:

We're not big fans of giant lists of skills, but search engines require job postings to have them. Don't consider these to be prerequisites, instead consider them things you'll get the opportunity to learn at iQmetrix:

  • C#, .NET, object-oriented programming, design patterns
  • Unit testing, nUnit, xUnit, AutoFixture, FakeItEasy
  • API Design, REST, JSON, Hypermedia
  • Third-party integrations development, FTP, SOAP, XML
  • SQL Server, MongoDB, Entity Framework, caching, Redis
  • Azure, Azure Service Bus, Azure Web Apps, Azure Cloud Services
  • Distributed Systems, Messaging Patterns, Domain-Driven Design
  • Git, GitHub, Automated Builds, TeamCity
  • Loggly, New Relic, Hosted Graphite

What does it mean to be an iQer?

  • Communication Skills and Emotional Intelligence, someone who can listen to others and take multiple perspectives into consideration when decision making.
  • Passionate about their work. 
  • Someone with interpersonal skills who can build strong relationships from scratch.
  • Humility, someone not afraid to admit their mistakes and work towards preventing them in the future.
  • Thinks about the health of the company before personal agendas. Someone who understands the importance of P&L and how it fits into the big picture of a company.
  • Being a self-starter, able to dive into the work without fear of making a mistake.
  • Flexibility and the ability to adapt to an evolving environment will go a long way at iQmetrix.
  • Not afraid to stick by their decisions and justify them, but willing to admit and learn from mistakes.

Application Process:

If you are interested in joining our company and are committed to succeeding, please submit your resume and cover letter.  We thank all applicants for their interest, however, only those selected for an interview will be contacted.

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