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Desktop Support Specialist

Desktop Support Specialist

iQmetrix requires a resourceful Desktop Support Specialist to provide amazing IT support for our iQmetrix employees.

This position serves as the first and second line of technical support for internal iQmetrix staff. Our Desktop Support Specialist will provide rapid, friendly and professional technical assistance with laptops, end user software, phones, tablets, a/v systems and related technology both on-site and remotely.  It’s a dynamic role and requires an ability to prioritize and respond appropriately to multiple competing tasks, helpdesk requests and projects. We’re looking for someone with a commitment to delivering an awesome IT experience to our staff.

Every job at iQmetrix calls for passion, commitment, and a willingness to adapt your style for the benefit of the team and the organization. Come blow us away.

The Team:

In addition to the demands of our growing company, we always pursue new approaches and new technologies. We’ll be interested in knowing what you’re learning, what you’re passionate about and where your curiosity will take you next.

Our IT support is delivered through a skilled and professional team. We have multiple offices, multiple different users and aggressive growth plans. Effective employees are skilled at working to a plan, revising the plan when necessary and remaining in constant communication with colleagues and end users.

We celebrate each other’s strengths and support each other where we’re weak. We’ll be looking for you to have an extensive background in desktop support and be an important member of our team. You’ll teach us some stuff. We’ll teach you some stuff.

This team has numerous accountabilities and will expect you to be a part of how we address them. It depends on who you are and your strengths, but you’ll be asked to contribute to all of these and lead some of them:

  • Providing in person and remote first and second tier technical support to a wide range of technically skilled users
  • Sourcing, purchasing, asset management and tracking for IT equipment and software
  • Administering and supporting cloud based software services
  • Creating and maintaining documentation on processes and procedures for our team and employees
  • Managing Active Directory user and group accounts and Exchange distribution lists
  • Working with vendor support to resolve technical issues with desktop software, hardware and peripherals
  • Researching, testing, documentation and implementation of new technology

Don’t let this scare you away, but an ideal candidate would have all of these:

  • 1-2 years working experience providing remote and onsite IT support in medium to large organizations (450 + users)
  • Windows 10 knowledge
  • Basic to intermediate Networking (wired and wireless) troubleshooting skills
  • Basic Active Directory experience, such as User and Group administration
  • Office365 user administration and support
  • Experience supporting other Microsoft products (Visual Studio, Visio, Skype for Business) on Windows and Mac OSX  
  • Advanced smart phone and tablet knowledge
  • A+ certification

Desirable Skills but not required:

  • Experience with audio-visual equipment and video conferencing systems (such as Polycom)
  • Experience with Microsoft System Center suite (SCCM) for imaging and application management
  • Experience with Mac OSX, Windows and Mac OSX dual boot configurations
  • Microsoft O365 user and mailbox administration
  • Experience working in a software development company
  • Cisco IP phone management
  • MCSE, MCITP, CCNA, ACMT, and other industry certifications are desirable

Additional Information:

  • This position requires lifting, bending, stooping and moving various computer equipment up to 50 lbs, requires working on hands and knees to deploy computer equipment, wiring and make repairs to a/v systems.
  • Occasionally, the work may require travel within the US or Canada and to work on call.

About iQmetrix:

iQmetrix is the leading provider of retail management solutions for the wireless industry in North America. Our company values centre around an entrepreneurial spirit that focuses on speed and agility, innovation, quality and customer service. We support community-building events and worthy causes because we believe in reaching out, taking part and giving back. It’s a big part of who we are.

With offices in Canada and the US, our company is growing rapidly. This growth represents significant opportunity for high performance individuals who are ready to rise to the challenge. This particular position is located in Vancouver, BC.

Employees enjoy a competitive salary and benefit package and share in the company’s success through our Employee Ownership Program. The company has a strong focus on lifestyle and provides a flexible work environment contributing to a balanced lifestyle. Our unique company culture offers a fun, youthful approach, embracing innovation and change. iQmetrix was recently ranked 24th in the 50 Best Employers in Canada, and ranked 14th on the Profit 100 Canada’s Fastest Growing Companies list.

Application process:

If you are interested in joining our company and are committed to succeeding, please submit your resume and cover letter.  We thank all applicants for their interested, however, only those selected for an interview will be contacted.

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