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Business Project Manager

Scope:

As a Business Project Manager (BPM), you will be the primary onsite relationship holder and responsible for delivering project management services for a number of business initiatives  with our client, Cricket Wireless while representing iQmetrix in a professional manner.  Cricket Wireless’ successful engagement with iQmetrix is the number one priority!

To be successful in this role, the BPM will have a commanding knowledge of Cricket’s expectations and iQmetrix’ commitments to the client and work to ensure we are delivering beyond the client’s needs.  The main objective is ensuring iQmetrix Enterprise Delivery Team is aligned with the Cricket Wireless IT Delivery team across all projects and initiatives.  This responsibility will require at least 85% of this roles focused efforts being on the needs of Cricket’s IT Delivery group.  The secondary objective is ensuring iQmetrix Operations Support teams are progressing towards improvement targets for the entire software environment.  This role will be highly integrated, working closely with Cricket Wireless’ IT, Hardware, QA, and Operations teams, and will report directly to iQmetrix’ Team Lead, Enterprise Project Delivery. 

Duties and Responsibilities:

  • Manage a portfolio of projects according to the standards and expectation of the Enterprise Project Delivery team
  • Communicate project delivery progress, to ensure the client is aware of status and any related issues
  • Produce weekly reports with project status updates to internal stakeholders and externally to our client on all project statuses, risks, and critical updates
  • Provide ongoing follow up and resolution to client issues and close all client concerns (project delivery related)
  • Support iQmetrix project delivery initiatives prior to release
  • Attend recurring IT delivery meetings and represent iQmetrix for each active project
  • Develop, nurture and maintain strong client relations
  • Participate in project discussions and follow up on all iQmetrix action items
  • Create and maintain comprehensive documentation that describes all business processes used by the IT delivery team that touch iQmetrix systems
  • Act as onsite escalation for project delivery milestones, QA inquiries and work back with iQmetrix team to deliver a timely resolution
  • Work directly with client’s hardware team and be familiar with their technology stack in each environment
  • Coordinate any and all IT audit related activities, questions, and answers between iQmetrix and Cricket Wireless

Knowledge, Skills and Abilities Required:

  • Familiarity with Project Management disciplines and practices
  • Excellent verbal, written and interpersonal communication skills
  • Ability to develop commanding technical knowledge of the infrastructure and architecture deployed in Cricket Wireless’ retail point of sale IT environment
  • Strong problem solving and decision making abilities
  • Proven ability to influence and impact change

Experience/Education:

  • Bachelor’s Degree in Business or equivalent experience (5+ years) providing first class support to top tier clients
  • Previous project management technical experience
  • Previous account management with a focus on relationship retention experience (a plus)

Application Process:

If you are interested in joining our company and are committed to succeeding, please submit your resume and cover letter. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

 

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