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API Support Specialist

About our API Team:

We make it easy for our customers and partners to access iQmetrix commerce capabilities and data via iQmetrix APIs. We provide launch and support services, and more importantly steward the health of our community of third-party developers who integrate and implement our APIs. 

Scope:

As an API Support Specialist you will be responsible for creating a great experience for external developers integrating with our Platform APIs by: 

Facilitating onboarding process for client and partner developers
Investigating technical integration issues and stewarding them to successful resolution
Automating and streamlining onboarding processes

This role is an excellent opportunity for growth as you will be working closely with external developers and internal development teams, BA, technical writers, support team and API Design group to improve the overall developer experience (DX) and streamline Platform integrations.

Responsibilities:

  1. Setting up clients and partners for API access
  2. Onboarding client and partner developers
  3. Troubleshooting issues external developers encounter during integration
  4. Answering ongoing questions related to APIs
  5. Debugging API by building example integrations and experiment with client and partner problems
  6. Escalate issues to development teams when needed and work with them to resolve those
  7. Identifying inefficiencies and manual steps in the onboarding process and automating them
  8. Provide feedback to our technical writer to improve API documentation
  9. Providing feedback from external developers to internal development teams and API Design guild
  10. Problem Solving
  11. Lightweight project coordination effort is expected from time to time.

Skills:

  • Excellent communication skills. Your primary audience will be developers. However, you might have to deal with BA, QA & PM folks occasionally.
  • Working knowledge of API concepts and REST architectural style
  • Working knowledge of Postman, curl and other tools required for testing APIs. We won't mind if you have a new-shiny-ball syndrome in the API testing tools area
  • Can’t be afraid of code. You might not be an expert but you should be willing to learn as you go.
  • Previous hands-on experience developing or consuming web APIs

About iQmetrix:

iQmetrix is a leading provider of end-to-end retail solutions. You can find our software in stores across North America, including local stores like WirelessWave, Costco, and Superstore. Our company values centre around an entrepreneurial spirit that focuses on speed and agility, innovation, quality and customer service. We support community-building events and worthy causes because we believe in reaching out, taking part and giving back. It’s a big part of who we are.

iQmetrix has rated among the Top 50 Best Small & Medium Employers in Canada for five years in a row. Our award-winning Vancouver office features a balanced environment with a quiet work space and a funky social lounge overlooking the water and scenic view of the North Shore. We have an in-house gym with free fitness classes, hobby groups for everything from a board game club to softball and volleyball teams, beer taps, Nerf gun wars and a Retirement Planning Program consisting of a matching RRSP and/or Employee Share Ownership component. We balance hard work with a commitment to lifestyle, competitive benefits and exciting perks, but what really make iQmetrix a great place to work are our fun and youthful employees!

Want a glimpse into life in the Q? Check out our blog.
Top 10 Reasons to Join iQmetrix (view the full list)
Peek into our four offices on our Staff Lipdub Video!

We’re always looking for creative and innovative people. If feel you can provide value in a different way, we’re happy to work with you in developing a specific role that best utilizes your skill set.

Application Process:

If you are interested in joining our company and are committed to succeeding, please submit your resume and cover letter. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

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